BeamCart — Terms of Service
Effective date: August 5, 2026 Last updated: August 11, 2026
These Terms of Service (the "Terms") govern the installation and use of the BeamCart application ("BeamCart", the "Service") by a Shopify merchant (the "Merchant", "you"). The Service is published by Barracuda Piscines Spas Béton inc. (110, rue George, unité 100) ("we", "us").
By installing or using BeamCart, you accept these Terms. If you do not accept them, do not install the app and uninstall it if already installed.
1. The Service
BeamCart lets your staff ("advisors") take live video calls from visitors of your Shopify store and add recommended products to the visitor's cart during the call. The Service includes a storefront widget, an advisor console, a merchant dashboard inside your Shopify admin, statistics and a sales report.
Calls are transmitted live and are never recorded by BeamCart.
2. Your account and your advisors
- You are responsible for the advisor accounts you create, for keeping their credentials confidential, and for everything done through them.
- Advisors interact with your customers on your behalf. You are responsible for their conduct during calls and for compliance with the laws that apply to your business (consumer protection, advertising, language requirements, etc.).
- You must have the right to let your advisors appear on video and to use the names displayed to customers.
3. Plans, fees and billing
- All fees are billed through Shopify on your Shopify invoice, under the plan you selected in the app (see the current pricing in the app listing and in the app's plan selection page). Plans include a monthly subscription fee, a commission on sales resulting from video calls, and a monthly allowance of call minutes; extra usage is billed per participant-minute (one minute of call counts as two participant-minutes: the advisor and the customer — the per-participant-minute rate is shown in the app listing and on the plan selection page).
- A “sale resulting from a video call” means: (a) products added to the cart by an advisor during a call, and (b) any order placed from a cart assembled or completed during a video call (the cart is then tagged with the call identifier) — the same order is never counted twice.
- Commissions are calculated on net sales: cancelled, test and refunded orders (in whole or in part) are excluded or deducted.
- On the free plan, calls pause when the monthly allowance is reached; you are only billed for extra minutes if you have explicitly opted in from the dashboard.
- Fee changes follow Shopify's app-billing rules; where Shopify requires it, a fee change must be approved by you before it applies.
- Fees are non-refundable except where required by law or by Shopify's policies.
4. Acceptable use
You agree not to:
- use the Service for any unlawful, misleading or fraudulent activity;
- harass, abuse or deceive customers during calls;
- attempt to probe, disrupt or overload the Service, or access data of another merchant;
- resell or provide the Service to third parties outside your own store(s);
- use the Service to transmit content you have no right to transmit.
We may suspend or terminate access in case of serious or repeated violation of these Terms, abusive usage that threatens the stability of the Service, or non-payment.
5. Your store and your customers
You remain fully responsible for your store, your catalog, your prices, your orders and your relationship with your customers. BeamCart adds products to a visitor's cart in the visitor's browser on the advisor's recommendation; the purchase decision and the checkout remain entirely between you, your customer and Shopify.
6. Privacy
Our Privacy Policy describes the data BeamCart processes and is part of these Terms. In short: no call recordings, no storage of your customers' personal data, read-only access to your catalog and order line amounts.
7. Availability
We work to keep the Service available and reliable, but the Service is provided "as is" and "as available", without a guaranteed service level. The Service depends on third parties (Shopify, LiveKit, hosting providers) whose outages are outside our control. We may modify the Service, and may discontinue it with reasonable prior notice to merchants.
8. Intellectual property
The Service, its software, its interfaces and its trademarks remain our property or that of our licensors. We grant you a limited, non-exclusive, non-transferable licence to use the Service for your own store(s) while these Terms are in effect. Your catalog, your data and your trademarks remain yours.
9. Disclaimer of warranties
To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, nor that calls will convert into sales.
10. Limitation of liability
To the maximum extent permitted by law:
- we are not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, lost revenue or lost data;
- our total aggregate liability for all claims relating to the Service is limited to the fees you paid to us through Shopify for the Service during the twelve (12) months preceding the event giving rise to the claim.
Nothing in these Terms excludes liability that cannot be excluded under applicable law, including under Quebec's Consumer Protection Act where it applies.
11. Indemnification
You will indemnify us against claims by third parties (including your customers) arising from your store, your products, the conduct of your advisors, or your violation of these Terms or of applicable law.
12. Termination
You may terminate at any time by uninstalling the app from your Shopify store; fees already incurred (including the current billing cycle, per Shopify's rules) remain payable. Sections that by their nature survive termination (fees due, liability, indemnification, IP) survive it.
13. Changes to these Terms
We may update these Terms; the "Last updated" date will change accordingly and material changes will be communicated to merchants. Continuing to use the Service after a change takes effect constitutes acceptance of the updated Terms.
14. Governing law
These Terms are governed by the laws applicable in the Province of Quebec, Canada. Any dispute will be submitted to the courts of the judicial district where our head office is located, subject to any mandatory consumer-protection rules to the contrary.
15. Contact
Barracuda Piscines Spas Béton inc. 110, rue George, unité 100 Contact: support@beamcart.shop